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Operating hours for The Valley's commercial centre and the 0871 226 1905 hotline are currently 8am-6pm weekdays, 9am-1pm on non-match Saturdays and 10am until kick-off on home matchday Saturdays where the kick-off is at 3pm when the hotline will continue to operate its regular 9am-1pm hours.

Tickets for all home matches are also available from the Valley Superstore and the Charlton store in Bexleyheath, Kent, which is open 9am-5pm Monday-Friday, 9am-5pm Saturdays and 10am-4pm Sundays, with tickets on sale until 90 minutes before kick-off at The Valley.